Privacy Policy

1. Introduction

Elevy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, marketing activities, and client interactions, in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using our website, submitting a form, or engaging with Elevy’s services, you consent to the practices described in this Policy.

2. Scope of Application

This Policy applies to:

• Visitors to our website (elevy.ca);

• Homeowners, realtors, and partners who contact or engage with Elevy;

• Individuals whose personal information is collected in the course of providing our services or marketing initiatives.

This Policy does not apply to third-party websites or services linked from our site.

3. Information We Collect

We collect the following categories of information:

3.1 Personal Information

Provided directly by you through forms, email, phone, or meetings:

• Name, email address, phone number, and postal code;

• Property details, photos, or descriptions submitted for review;

• Realtor information (license number, brokerage, experience, etc.);

• Financial or valuation information required for underwriting or project funding;

• Communication preferences and correspondence history.

3.2 Automatically Collected Information

Through website analytics tools (e.g., cookies, Google Analytics, Meta Pixel, etc.):

• IP address, device type, browser, and operating system;

• Pages visited, session duration, and referral source;

• Interaction with forms, buttons, or embedded videos.

You may disable cookies in your browser settings, but some features of the website may not function properly.

3.3 Partner and Vendor Data

If you are a contractor, realtor, or service partner, we may collect business and compliance information such as:

• Business registration or licensing documents;

• Insurance certificates;

• Payment and banking details for service disbursement.

4. Purpose of Collection

We collect and use personal information for the following purposes:

• To evaluate and underwrite properties submitted for Elevy review;

• To communicate with you regarding services, eligibility, or partnership opportunities;

• To prepare and deliver co-branded proposals and project scopes;

• To process financing or partner payments through financial partners;

• To personalize marketing content and improve website performance;

• To comply with legal, regulatory, or contractual obligations.

We only collect information necessary for legitimate business purposes and retain it only as long as required by law or operational necessity.

5. Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Policy.

You may withdraw consent at any time by contacting us at privacy@elevy.ca, subject to legal or contractual restrictions.

6. Disclosure of Information

We do not sell or rent your personal information.

We may share information in the following circumstances:

• Service Providers: With vetted partners who perform services on our behalf (e.g., IT hosting, payment processing, marketing automation), bound by strict confidentiality obligations.

• Realtor Partners: When a property owner voluntarily connects with one of our affiliated or co-branded realtor partners.

• Financial Partners: When necessary to facilitate project financing or escrow arrangements.

• Legal Obligations: When required by law, court order, or government authority.

• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction, under equivalent privacy protections.

7. Storage and Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure.

Data is stored securely on encrypted servers located in Canada and/or trusted cloud providers compliant with Canadian privacy laws.

Despite our safeguards, no system is completely secure; you acknowledge that the transmission of information over the internet is at your own risk.

8. Retention and Destruction

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy, including legal and contractual obligations.

When no longer required, data is securely deleted, anonymized, or destroyed.

9. Your Rights

Under PIPA (BC) and PIPEDA, you have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Withdraw consent for certain uses or disclosures;

• Request deletion of your data (subject to legal exceptions);

• Lodge a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).
  

Requests can be made by emailing privacy@elevy.ca

10. International Transfers

While our primary operations are in Canada, certain service providers may process information outside Canada (e.g., cloud hosting, analytics).

When this occurs, we ensure that equivalent levels of privacy protection are maintained through contractual safeguards.

11. Marketing Communications

If you subscribe to our updates or submit a form, you may receive communications about Elevy projects, promotions, or partnerships.

You can unsubscribe at any time via the link in the email or by contacting us directly.

We comply fully with Canada’s Anti-Spam Legislation (CASL).

12. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve navigation and user experience;

• Analyze site traffic and engagement;

• Deliver targeted ads on social media platforms.

You can adjust your browser settings to reject cookies, though some features may not work as intended.

13. Third-Party Links

Our website may include links to third-party websites or embedded content.

We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing any personal information.

14. Children’s Privacy

Elevy does not knowingly collect or solicit personal information from minors under 16.

If we discover that we have unintentionally collected such information, we will promptly delete it.

15. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The revised version will be posted on our website with the “Last Updated” date updated accordingly. Continued use of our services after changes indicates acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our handling of personal information, please contact:

Privacy Officer – Elevy

Email: privacy@elevy.ca

Mailing Address: Vancouver, BC, Canada

17. Governing Law

This Policy and all related matters are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Legal Disclaimer

This Privacy Policy does not create contractual or legal rights beyond those provided under applicable privacy legislation.

Elevy reserves the right to interpret and apply this Policy consistent with its legal obligations and operational requirements.